Bharat Bot Test · Flagship

Your chatbot passed the demo. Will it pass "Bhai mera refund kab tak aayega?"

Evaluate AI chatbots using realistic Indian conversations.

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Example scenarios

Bhai mera refund kab tak aayega?

Mera payment kat gaya lekin order nahi mila

Mujhe customer care se baat karni hai

Aap meri problem samajh nahi rahe ho.

Illustrative test scenarios

The problem

Why this breaks in India

Chatbots are usually tested in clean English by the team that built them. Real customers in India mix Hindi and English mid-sentence, use local shorthand, get frustrated, and ask for a human. When the bot misreads intent, invents a policy or loops without escalating, customers leave and support costs go up.

What we evaluate

AccuracyLanguage understandingTask completionSafetyUser experienceCultural understanding

These categories feed your Bharat AI Quality Score. Weights are documented in every report.

Who it's for

Banks, fintechs and NBFCs with support bots
D2C brands with order-tracking bots
GenAI apps and AI assistants
WhatsApp bot builders and AI agencies
Founders preparing for a launch or demo day

What you get

Bharat AI Quality Score with six category scores
Every failed conversation as evidence
Hallucination and escalation findings
Missing intents and phrases list for your bot team
Prioritised recommendations, reviewed by a human

Testing features

What's covered in Bharat Bot Test

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Hindi, Hinglish & Indian English

Real testers write the way your customers actually type — code-mixed, informal and sometimes misspelt.

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Context retention & multi-turn

We check whether the bot remembers the order ID from three messages ago.

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Intent recognition, accuracy & response relevance

Every reply is judged for whether it understood the request and answered it correctly and relevantly.

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Customer support quality

Tone, empathy, clarity and whether the customer actually got their problem solved.

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Hallucination detection

We flag invented refund timelines, policies, prices and order details.

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Escalation & human handoff

Does the bot recognise frustration and hand over at the right moment?

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Cultural context, safety & reliability

Tone, respect, regional references and unsafe or non-compliant answers.

Methodology

How we run Bot Test

Requirements

We agree scope, languages, success criteria and get your written authorisation to access the test environment.

Scenario design

AI drafts realistic Indian scenarios from your brief; our reviewers edit and approve each one.

Execution

Matched, verified testers run the tests; authorised API endpoints can also be run automatically. Every result keeps its evidence.

Review & report

QA reviewers verify results, log issues by severity and approve the score and report before delivery.

Pricing

Launch packages

Prices exclude GST. Custom scopes available.

Starter

₹14,999 + GST

Up to 60 conversation test cases
Hindi, Hinglish & Indian English
Hallucination and escalation checks
Bharat AI Quality Score report

Get started

Advanced

₹24,999 + GST

Up to 150 multi-turn test cases
Regression re-test after fixes
Category-level scoring & evidence
Executive debrief call

Get started

Enterprise

Custom

Custom scenario libraries
Multiple bots / channels (web, WhatsApp, app)
Additional Indian languages
Dedicated QA lead

Request a quote

Sample report

See what you'll receive

Overall and category scores, every failed case with its evidence, severity-ranked issues and recommendations — reviewed by a human before delivery.

Interactive sample Download PDF

Frequently asked questions

What do you need from us?

A link or test access to your chatbot (web, WhatsApp or app) and a short brief on what the bot should and should not do. We only test systems you explicitly authorise.

Do you use real people or AI?

Both. Real Indian testers hold the conversations and judge quality. AI helps generate scenario ideas and summarise results; a human reviewer approves every scenario and every score.

Can you test a WhatsApp bot?

Yes, when you provide a test number or sandbox. Our testers converse with it from their own phones.

How is the score calculated?

Each test case is scored across six categories using configurable weights. Scores are only produced from recorded evidence, and incomplete evaluations are clearly marked provisional.

What is the AI Tool Check?

A smaller entry test: 10 real users try your AI product — an assistant, a generator, a support bot — in Hindi or Hinglish, and we score accuracy, trust and confusion. It works on its own or as an add-on to another test.

Will testers post reviews of my product?

No. Testers never post public reviews or ratings. All feedback stays private between AI Yuva and you, in line with Indian consumer-protection rules on incentivised reviews.