Legal

Privacy Policy

Last updated: 13 November 2026

This policy explains how APS Projects ("AI Yuva", "we", "us") handles personal data when you visit our website, book tests or use our platform as a customer, or take part as a tester. We follow the Digital Personal Data Protection Act, 2023 (DPDP Act), the rules made under it and other applicable Indian laws.

1. Who we are

AI Yuva is an AI testing and quality intelligence service based in Lucknow, India (C-6, First Floor, Vibhuti Khand, Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India). For the purposes of the DPDP Act, AI Yuva is the Data Fiduciary for the personal data described here. When a customer uploads its own end-user data into a test (for example, chat logs), we process that data on the customer's instructions.

2. Data we collect

Customers (brands and their team members)

Name, work email, phone number and password (stored only as a secure hash)
Company name, website, industry, city and GSTIN
Test briefs, product links, bot endpoints, test login details and files you provide (secrets such as API keys are stored encrypted)
Subscriptions, credits usage, quotations, invoices and payment records
API keys you create (stored only as a hash) and webhook settings

Testers

Name, email, phone number and password (stored only as a secure hash)
City, state, city type, languages, age band, gender (optional), occupation
Phone model and price band, internet type, apps used, skills and availability
Language assessment answers and quality ratings
UPI ID for payouts (stored encrypted)
Screen and voice recordings, written feedback, consent records and payout history

Everyone

Messages sent through our contact and enquiry forms
Basic technical data such as IP address and browser type, plus security and audit logs, used to protect the platform and prevent abuse

3. How we use it

To create and secure your account, including email verification by a secure link
To match testers to tests, run sessions and automated test runs, and deliver scores and reports to customers
To manage subscriptions, credits, invoices and payments, and to pay testers
To reply to messages and send service emails about your account, tests, invoices and invitations
To prevent fraud, abuse and fake submissions
To meet legal, tax and accounting obligations

We process your data on the basis of the consent you give when you sign up or submit a form, and for legitimate uses permitted under the DPDP Act, such as complying with law. We do not sell personal data, and we do not use it for advertising.

4. Test recordings

Testers are asked for consent before each recording, and can withdraw consent at any time. Recordings show the tester's screen and voice while using the customer's product. We ask testers not to show their face, contacts, messages, bank details or other personal information on screen.

5. AI and your data

AI tools may be used to suggest test scenarios, transcribe and translate recordings, and assist in evaluating responses. A person on our team reviews the results, and every score is based only on recorded evidence. We do not use customer data or tester recordings to train AI models without explicit written authorisation. Where third-party AI providers are used, we choose settings that stop them retaining data for training wherever that option is available.

Customers see a tester's first name, city, age band, languages and phone type, along with their recording and feedback for that customer's test. Customers never see a tester's phone number, email or UPI ID.
Members of your workspace see the projects, reports and invoices of that workspace, according to the role the workspace owner gives them. Each workspace's data is kept separate from every other workspace.
Service providers who help us run AI Yuva — web hosting, email delivery, payment processing (Razorpay) and AI transcription or evaluation — under contracts that limit their use of the data to providing their service to us.
Systems you connect — if you set up webhooks or API access, we send data to the endpoints you choose.
Authorities, when required by law.

Some service providers may process data outside India. When that happens, we only use providers in countries not restricted by the Government of India and we require appropriate safeguards.

7. How long we keep it

Account and profile data: while your account is active, or until you ask us to delete it
Test recordings (audio and video): deleted automatically 90 days after the report is delivered, unless the customer asks us in writing to keep them longer
Scores, findings and reports: for the life of the customer's workspace, so quality can be compared release by release
Contact messages: up to 2 years
Invoices, payment and payout records: as long as Indian tax and accounting laws require
Security and audit logs: as long as needed to protect the platform

8. Security

We use encrypted connections (HTTPS), hashed passwords, encryption of sensitive fields such as UPI IDs and integration secrets, role-based access limited to staff who need it, strict separation between customer workspaces, rate limiting, audit logs of important actions and regular backups. If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as the law requires.

9. Your rights

Under the DPDP Act you can:

Ask for a summary of the personal data we hold about you and how it is used
Correct or update inaccurate or incomplete data — most details can be edited from your portal
Withdraw consent and ask us to delete your data — see our data deletion page
Nominate another person to exercise your rights if you die or become unable to
Raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied

We respond to requests within 30 days.

10. Children

AI Yuva is only for adults. Testers must be 18 or older, and we do not knowingly collect personal data from anyone under 18. If you believe a child has signed up, contact us and we will delete the account.

11. Cookies

We use one essential session cookie to keep you logged in and protect forms from misuse. We do not use advertising cookies. If we enable a website analytics tool, it is used only to understand how visitors use our website and is subject to its provider's privacy policy. Our contact page shows an embedded Google Map, which is subject to Google's own privacy policy.

12. Changes to this policy

We may update this policy as our service or the law changes. We will change the date at the top and, for important changes, email registered users.

13. Grievance officer and contact

For privacy questions, requests or complaints, contact our grievance officer:
Email: info@aiyuva.online · Phone: +91 91515 54418
Address: APS Projects, C-6, First Floor, Vibhuti Khand, Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India

We acknowledge complaints within 48 hours and resolve them within 30 days.