Cancellation & Refund Policy
Last updated: 13 November 2026
We want you to book with confidence. This policy explains when you can cancel a test or subscription and what you get back.
Cancelling a one-time test
| When you cancel | Refund |
|---|---|
| Before you have paid | Nothing to pay. Ignore the invoice or tell us and we will cancel it. |
| After payment, before testers are recruited | 100% refund |
| After recruiting has started, before any sessions are recorded | 50% refund — testers have been booked and some have started |
| After sessions have been recorded | No refund for completed sessions; any sessions not yet recorded are refunded proportionally |
| After the report is delivered | No refund, but see our quality promise below |
Our quality promise
- If we deliver fewer approved sessions than your package includes, we either run the missing sessions free of charge or refund them proportionally — your choice.
- If a session clearly does not follow your brief (for example, no voice or the wrong task), we replace it at no cost.
- If we miss our delivery time by more than 3 working days for reasons within our control, you can ask for a 20% credit on your next test.
Subscriptions and monitoring plans
- You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- We do not refund partial periods unless the law requires it. When you upgrade, the unused part of your current plan is credited on the upgrade invoice. Downgrades take effect at the next renewal.
- Credits are charged only for successful test executions. Unused credits expire at the end of the period unless stated otherwise.
Growth Retainer
Retainers have a minimum term of three months, then continue month to month. Cancel with 30 days' written notice. Payments already made for the current month are not refunded, and unused tests can be used within the following month.
How refunds are paid
Approved refunds are processed within 7 working days to the original payment method. Your bank may take a few more days to show the amount. GST is refunded along with the fee, and we issue a credit note.
How to cancel or ask for a refund
Email info@aiyuva.online with your invoice or project number, or cancel a subscription from the billing page in your portal. We reply within one working day.
For testers
Testers are never charged anything to join AI Yuva. Payouts for approved tests are paid by UPI, normally within 7 days of approval.