Bharat Voice Test

Your voice bot heard a studio recording. Your customers call from a busy market in Kanpur.

Test voice AI systems in real Indian speech conditions.

Test Your AI Now →See pricing

Example scenarios

Calling about a failed UPI payment from a noisy street

Interrupting the bot mid-sentence to correct an amount

Reading out a 10-digit order number in Hindi

Asking to talk to an agent after two failed attempts

Illustrative test scenarios

The problem

Why this breaks in India

Voice assistants and IVR bots break on accents, code-mixed speech, background noise, fast talkers and interruptions. Speech-to-text errors silently cascade into wrong answers, repeated questions and dropped calls.

What we evaluate

AccuracyLanguage understandingTask completionUser experienceCultural understanding

These categories feed your Bharat AI Quality Score. Weights are documented in every report.

Who it's for

AI voice bot and IVR companies
Chatbot and WhatsApp bot builders
Banks, fintechs and NBFCs using voice AI
D2C brands with order-tracking bots
Clinics and service businesses with booking bots

What you get

Understanding rate and task-success rate
Word error rate (WER) per call
Trust score (1–5) from every caller
Top break points with call recordings
Missing intents and phrases list for your bot team
Comparison by city, age and language

Testing features

What's covered in Bharat Voice Test

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Hindi, Hinglish & Indian English accents

Speakers from different regions call your bot the way they normally talk.

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Regional accent variations

Added only where we have qualified testers for that accent.

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Speech-to-text accuracy

We measure word error rate (WER) against a reference transcript for each call.

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Text-to-speech quality

Pronunciation of Indian names, places, numbers and amounts; speed and clarity.

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Noise, interruptions & speaking speed

Calls made with real background noise, barge-ins and varying pace.

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Call completion & handoff

Did the caller get their task done or reach a human?

Methodology

How we run Voice Test

Requirements

We agree scope, languages, success criteria and get your written authorisation to access the test environment.

Scenario design

AI drafts realistic Indian scenarios from your brief; our reviewers edit and approve each one.

Execution

Matched, verified testers run the tests. Every result keeps its evidence.

Review & report

QA reviewers verify results, log issues by severity and approve the score and report before delivery.

Pricing

Launch packages

Prices exclude GST. Custom scopes available.

Starter

₹19,999 + GST

Up to 40 recorded calls
Hindi, Hinglish & Indian English
WER and task completion metrics
Call recordings as evidence

Get started

Advanced

₹34,999 + GST

Up to 100 recorded calls
Noise, interruption & speed variations
Regional accents where testers are available
TTS pronunciation review

Get started

Enterprise

Custom

Custom call scripts & volumes
Multiple IVR flows
Ongoing regression calls
Dedicated QA lead

Request a quote

Sample report

See what you'll receive

Overall and category scores, every failed case with its evidence, severity-ranked issues and recommendations — reviewed by a human before delivery.

Interactive sample Download PDF

Frequently asked questions

How do you record calls?

Testers record only with their explicit consent and only for systems you authorise. Recordings are stored securely and used solely for your evaluation.

What is WER?

Word error rate — the share of words your speech-to-text got wrong compared with what the caller actually said. Lower is better.

Which accents do you cover?

Hindi, Hinglish and Indian English by default — including Awadhi- and Bhojpuri-influenced Hindi from callers across Lucknow, Kanpur, Varanasi, Patna and nearby towns. Additional regional accents are offered only when qualified testers are available.

Do you need access to our bot platform?

No. Share a phone number, WhatsApp number or chat link. Testers use it exactly like your customers would.

Can we choose languages and cities?

Yes. Tell us your customer mix and we match testers by state, city type, language and age.

How do you score understanding?

For every turn we check whether the bot correctly understood what the caller meant, using the recording and transcript. A human reviews every score.